For our patients 2018-11-17T15:07:05+00:00

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–For our patients–

Online access

Please feel free to access your health records on our patient portal

Sign in to Our Patient Portal

Message us

Klara is an app that allows us to communicate with full confidentiality under HIPAA. To get started, register your cell phone number by clicking on the blue “Message us” button at the lower right corner of this screen.

Send documents

Need to send documents to us securely? Please fax to 888-972-7923 or call the office at 718-865-9333 for more information.

Pay by credit card

To pay by credit card, click the button below. A new browser window will open with our payment portal on Square.

Pay by Credit Card

Forms you might find useful

Online resources

Some frequently asked questions…

What if I have a non-urgent problem? 2017-06-23T03:27:15+00:00

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You can reach us in several ways: via phone, via our patient portal PatientFusion, or via HIPAA-secure messaging on your smartphone.

PHONE

Call our office phone number 718-865-9333. From Monday through Friday, between 9:00 AM and 4:00 PM, the secretary is available to listen to your concerns. When necessary, she will relay your concerns to your provider who will then return your call at a convenient time.

When the office is closed (weeknights and weekends, holidays), you can call and leave a message. If your concern is not urgent (example: you need a form filled out, or you need a letter written) then call during office hours. If you want to leave a non-urgent message, then select Option 3 to leave a message. Your call will be addressed within the next 2 business days.

PATIENT PORTAL

For non-urgent issues, you are welcome to send us a message via our patient portal, PatientFusion. For access to the patient portal, call the office. A link and temporary pin will be emailed to you.

Sign in to our Patient Portal

PHONE MESSAGING VIA KLARA

If you have an iPhone or Android smart phone you are welcome to message us using Klara, our HIPAA-compliant messaging system. You will need to verify your cell phone number first, and you can do that by clicking on the blue “Message us” button on the lower right corner of this screen.

What if there is an emergency? 2017-01-25T19:21:14+00:00

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In an emergency, you are urged to call 911. We recommend leaving a message with the office to let the staff know which hospital you are in. We are available to provide the hospital staff with important information such as your medical condition and your medication list.

What hospital are you affiliated with? 2017-01-25T19:21:53+00:00

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We will collaborate with the staff at any hospital you choose. We believe that communication with the hospital is essential to reducing re-admissions and improving your quality of life. Several hospitals in both lower Manhattan and Brooklyn have Asian Services with bilingual staff and volunteers that are here to help you. We are available to work with these teams to help you overcome language and cultural barriers. Ultimately, better communication will lead to better medical care. Speak to Dr. Lee to find out more about resources available to you.

Dr. Lee is affiliated with Maimonides Medical Center in Brooklyn. If you prefer to be hospitalized at Maimonides, please call the office.

What if I need medication or supply refills? Why is there a delay? 2017-01-25T19:00:58+00:00

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Call our office phone number 718-865-9333. If it is after office hours, you may leave a message after selecting Option 2. State your name, the patient’s name and date of birth, and the medications that need to be refilled.

If it is easier for you, you can ask the pharmacist to make your refill request.

We follow a FIVE DAY RULE. Make your request at least 5 days before running out. Urgent medical care issues take priority and therefore we cannot guarantee that refills will be sent on the same day.

Please know that you will not receive a call back unless there is a question about the refill. However, you may call the pharmacy to check the status of your refill request.

What if I need a letter written or a form completed? 2018-07-01T20:15:48+00:00

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Call the office to let us know what you need. You may send your form via one of these 3 options, listed in order of preference.

  1. FAX 888-972-7923
  2. MAIL 7105 3rd Avenue, #523, Brooklyn, NY 11209
    Please be advised that the address is our mailing address and that mail is picked up twice a week. This is not an office-based practice.
  3. CALL 718-865-9333 for more information

Kindly allow 7-14 days for a letter or form to be completed. We do understand that there will be situations where a form needs to be rushed. The rush fee to receive a completed form within 7 days is $20.

Which Medicaid managed care plans do you accept? 2017-01-25T19:14:50+00:00
Which Medicare Advantage insurance plans do you accept? 2017-01-25T19:14:19+00:00

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  • Agewell
  • Alphacare
  • Empire BCBS HealthPlus
  • Elderplan
  • EmblemHealth/HIP
  • Fidelis Care
  • Humana
  • MetroPlus
  • Senior Whole Health
  • VillageCare Max
  • VNSNY Choice
Are there other fees? 2017-03-08T02:42:15+00:00

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Yes. We also bill your insurance (Medicare or Medicare Advantage plan) for the work of coordinating your care between visits. “Chronic care management” includes time spent in discussions between you, your pharmacist, your visiting nurse, hospitalists, and your specialists. If you have questions or concerns about this, please call us.

Alas, Medicare does not pay for everything, even for care that you or your family feel that you need to keep you healthy. Services that Medicare does not pay for include the time, effort and cost to reach your home. Some patients and family members have already been giving voluntarily and we thank you for that! You will be receiving a letter and an Advanced Beneficiary Notice (ABN) in the coming months describing the new fee policy that will include fees for: travel and expedited forms.

You can find more frequently asked questions (and answers) here.

We are so touched by the kind feedback that patients and family members have posted on our patient portal. Here is an excerpt:

I am in another state from where my mom is located so I am very happy to be able to communicate with Dr. Maria Lee via cell phone and email. We have been able to stay on top of any concern this way. She is very easy to talk to, I am very happy with her.

Contact us

居家樂醫療 LivingatHome Medical, PC

Mailing Address 郵寄地址: 

7105 3rd Avenue, #523,  Brooklyn, NY 11209.1308

Work 辦公室:718.865.9333

Fax 傳真:888.972.7923

A Proud Member of the American Geriatrics Society